Listen to today’s podcast here!
In February 2016, Black Book Rankings released its HIT Loyalty Index. This framework measured loyalty while assessing vendor customer base stability. Over 2,500 hospital users provided feedback regarding satisfaction.
The report revealed that Allscripts was the top EHR vendor in regards to satisfying the demands of facilities with 250 beds or more. Cerner was thought to be the best EHR company for larger hospital systems.
In regards to loyalty to EHR vendors, about 25% said their decision had to do with capital investments. Loyalty to vendors declined 8%, and about 25% of all hospitals felt that that high capital investment is the primary reason rather than actual satisfaction.
These findings were published by Black Book Rankings in February 2016.